Frequently asked questions
How is an order delivered?
Delivery depends on the package: inventory item, license key, account, invite, activation link, supplier service, or manual fulfillment. The selected package shows its delivery type and estimate.
Can I track a guest order?
Yes. Use your order number plus the email or phone used at checkout. This prevents public order-number guessing from exposing private information.
When does a warranty begin?
For delivered digital inventory, the warranty starts when delivery is recorded. A package without a stated warranty does not automatically include one.
Are third-party subscriptions official?
Only a listing explicitly verified and configured by an administrator may make that claim. Supplier marketing labels are not automatically shown to customers.
Why is payment pending?
Frontend success is never enough to mark an order paid. A gateway webhook or staff verification must confirm settlement before fulfillment begins.