FAQ

How long does delivery take? 10 minutes to 3 hours after payment verification, during support hours (11:30 AM – 11:30 PM). Share your Order ID on WhatsApp to get priority.

Which payment methods do you accept? bKash, Nagad, Rocket and Upay — Send Money to the number shown at checkout, then enter the TrxID.

What if my account stops working? Every product carries a replacement warranty for its full duration. Message us on WhatsApp and we will fix or replace it.

Shared vs Personal account — what is the difference? Shared plans run on an account we manage (you get a profile/slot at a lower price). Personal plans are activated on your own email/account.

Can I renew before expiry? Yes — go to My Account → My Subscriptions and tap Renew, or message us on WhatsApp any time.

Do you give refunds? If we cannot deliver your product or make it work, you get a full refund. See the Refund & Replacement Policy page for details.